Privacy policy
Thai-German Heritage Assistance
Effective Date: 26-12-2024
At Thai-German Heritage Assistance, we are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and store your information, particularly in connection with our chatbot services, website, contact forms, and marketing activities.
1. Data Controller
The data controller for your personal data is:
Dominik Lindner
Gewürzmühlstr. 5, 80538 Munich
Email: [email protected]
2. Data Collected
2.1. Data You Actively Provide
Contact Form: Name, email address, and any details provided in your message.
WhatsApp Communication: Information voluntarily shared during WhatsApp conversations.
Chatbot Inquiries: Questions submitted via our chatbot service.
2.2. Data Automatically Collected
Tracking Tools: Google Analytics and Facebook Pixel to analyze traffic and improve marketing campaigns.
Technical Data: Includes IP address, browser type, access times, and pages visited.
3. Purposes of Data Processing and Legal Basis
3.1. Communication and Assistance
We process your data to handle your inquiries and provide our services, including chatbot responses.
Legal Basis: Article 6(1)(b) GDPR (Contractual Performance).
3.2. Marketing Activities
Google Analytics and Facebook Pixel help us optimize our services and provide targeted advertising.
Legal Basis: Article 6(1)(a) GDPR (Consent).
3.3. Technical Optimization
Data is processed to maintain the security and functionality of our website and chatbot.
Legal Basis: Article 6(1)(f) GDPR (Legitimate Interest).
4. Data Sharing
We may share your data with:
Technology Providers: Google (Google Analytics) and Meta (Facebook Pixel).
Service Providers: Hosting and email providers.
Legal Authorities: If required by law.
5. Data Retention and Deletion
Chatbot and Contact Form Data: Stored until your inquiry is resolved or you request deletion.
Tracking Data: Retained as per Google and Meta’s policies (typically up to 14 months).
6. Cookies and Tracking Tools
Our website uses cookies for analytics and marketing. You can disable cookies in your browser settings, but this may reduce functionality.
Google Analytics: Analyzes site usage to improve services.
Facebook Pixel: Assists in targeted advertising.
7. WhatsApp and Chatbot Communication
We primarily communicate via WhatsApp and our chatbot:
WhatsApp Data: Used exclusively for responding to your inquiries. Please note that WhatsApp may transfer data outside the EU, including to the United States. By using WhatsApp, you consent to such transfers under Article 6(1)(a) GDPR.
Chatbot Data: Your inquiries may be stored to improve service quality and response accuracy.
8. Your Rights
Under GDPR, you have the right to:
Access: The personal data we process about you.
Correction: Of incorrect or incomplete data.
Erasure: Of your data, unless retention is legally required.
Restriction: Of data processing under certain conditions.
Portability: Receive your data in a standard format.
Objection: To data processing, particularly for marketing.
To exercise these rights, contact us at: [email protected]
9. Changes to the Privacy Policy
This Privacy Policy may be updated to reflect changes in law or services. The latest version will always be available on our website.
If you have further questions or require clarification, please feel free to contact us.